Shipping policy
Thanks for shopping with Tidy Towel! Here's everything you need to know about how and when your order ships.
The short version
- Where we ship: Anywhere in the United States, including all 50 states, Washington, D.C., U.S. territories, and APO/FPO/DPO military addresses.
- Free shipping: Free Economy shipping on orders of $35 or more.
- Orders under $35: Economy from $4.90 or Standard from $6.90, based on weight (see the rates below).
- Processing time: Orders ship within 1 business day.
- Delivery time: Most orders arrive 2 to 5 business days after they ship.
Where we ship
We ship to addresses in the United States only, including:
- All 50 states and Washington, D.C.
- Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands
- The Federated States of Micronesia, the Marshall Islands, and Palau
- APO, FPO, and DPO military addresses
- PO boxes
We don't ship internationally at this time.
Order processing
We ship from Utah. Orders ship within 1 business day of being placed (business days are Monday to Friday, excluding U.S. federal holidays). Orders placed on a weekend or holiday ship the next business day.
During busy times like the holidays and big sales, processing can occasionally take a little longer. If your order will be delayed, we'll email you.
Pre-sale items: If we offer a pre-sale item, its expected ship date will be shown on the product page. If your order includes both a pre-sale item and in-stock items, we'll ship everything together when the pre-sale item is ready, unless you email us to ask for the in-stock items to be shipped first.
Shipping rates and delivery estimates
| Shipping option | Order or package size | Cost | Estimated delivery after shipping |
|---|---|---|---|
| Economy | Orders of $35 or more | Free | 2 to 5 business days |
| Economy | Orders under $35, up to 5 lb | $4.90 | 2 to 5 business days |
| Economy | Orders under $35, over 5 lb (up to 70 lb) | $19.90 | 2 to 5 business days |
| Standard | Any order, up to 1 lb | $6.90 | 2 to 5 business days |
| Standard | Any order, over 1 lb (up to 5 lb) | $9.90 | 2 to 5 business days |
- Free shipping threshold: Your order qualifies for free Economy shipping when the order subtotal is $35.00 or more (exactly $35.00 qualifies), after discounts and before taxes.
- Weight-based rates: Paid rates are based on the total weight of your order. Standard shipping is available for orders up to 5 lb. Your exact shipping options and cost are shown at checkout before you pay.
- Expedited shipping: We don't offer express or overnight shipping at this time.
- Taxes: Prices don't include sales tax. Any applicable sales tax is calculated at checkout. We don't charge sales tax on shipping.
Delivery estimates are estimates, not guarantees. Deliveries to Alaska, Hawaii, U.S. territories, and military addresses can take a few extra days. Once your package is with the carrier, delays caused by weather or carrier issues are outside our control, but we're always happy to help track down a package.
Carriers: We ship most orders with USPS and may use another major U.S. carrier when it's the best option for your package.
Holiday shipping: Carriers get busy from mid-November through December. If you need your order by a certain date, we recommend ordering early.
Tracking your order
Every order ships with tracking. When your order ships, we'll email you a shipping confirmation with your tracking number so you can follow your package.
Addresses
Please double-check your shipping address at checkout. If you spot a mistake, email us right away at support@shoptidytowel.com. We can update the address only if your order hasn't shipped yet.
If a package is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we'll contact you. We can reship it once you pay the new shipping cost, or refund the order minus the original shipping charge.
Lost or stolen packages
- Lost in transit: If your tracking hasn't updated for 7 business days, or your package hasn't arrived within 10 business days after it shipped, email us. We'll work with the carrier, and if your package can't be found, we'll send a replacement or give you a full refund at no cost to you.
- Marked as delivered but not received: Please check around your home, with neighbors, and with your local post office, and wait one extra business day, since packages are sometimes scanned as delivered early. If it still hasn't turned up, email us within 7 days of the delivery date. We'll help you file a claim with the carrier and do our best to find a solution. Once tracking shows a package was delivered to the address given at checkout, we can't be responsible for packages that are stolen or misplaced after delivery.
Damaged in transit
If your order arrives damaged, email support@shoptidytowel.com within 7 days of delivery with your order number and a photo, and we'll send a replacement at no cost to you. See our Refund & Return Policy for details.
Questions?
Email support@shoptidytowel.com or use our contact form. We're happy to help!
Effective date: September 29, 2026