Refund policy

We want you to love your Tidy Towels. If something isn't right, we're here to help.

The short version

  • Return window: 30 days from the date your order is delivered.
  • Condition: Items must be unused, unwashed, and in their original packaging.
  • Return shipping: You pay the cost of shipping your return to us. There's no restocking fee.
  • Damaged, defective, or wrong item? Tell us within 7 days of delivery and we'll make it right at no cost to you.
  • Refunds: Issued to your original payment method after we receive and inspect your return. Once issued, it takes 3 to 7 business days to appear, depending on your bank.
  • Questions: Email support@shoptidytowel.com.

Returns

You can return items within 30 days from the date your order is delivered.

To be eligible for a return, your item must be:

  • Unused and unwashed
  • In its original packaging

For hygiene reasons, we can't accept returns of towels, wash cloths, or pool towels that have been used or washed.

All items, including sale and clearance items, can be returned under this policy. We don't currently sell any final-sale items. If we ever do, that will be clearly marked on the product page before you buy.

How to start a return

  1. Email us at support@shoptidytowel.com within 30 days of delivery. Include your order number and the item(s) you'd like to return.
  2. We'll reply with our return address and instructions. Please wait for our email before sending anything back, so we can match your return to your order.
  3. Pack the item(s) securely and ship them to the address we give you. You're responsible for the cost of return shipping. We recommend a trackable shipping service, because we can't be responsible for returns that are lost on the way back to us.

Exchanges

Want a different print or product? Email us to start an exchange. Once we receive your return, we'll ship the new item at no extra shipping cost, as long as it's the same price and in stock. If you'd like an item with a different price, just return the original for a refund and place a new order.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund is approved.

  • Approved refunds are issued to your original payment method (such as your card, Shop Pay, PayPal, Apple Pay, or Google Pay), usually within 3 business days of receiving your return.
  • After we issue your refund, it takes 3 to 7 business days to appear on your statement, depending on your bank or card issuer.
  • Original shipping charges aren't refundable, unless you're returning an item because of our mistake (a damaged, defective, or wrong item).
  • No restocking fee. We don't charge one.
  • Multi-packs sold as a single product (such as a 3-pack) need to be returned complete. Items bought together with a bundle discount can be returned individually for the discounted price you paid for them.
  • Gifts: Refunds go to the original payment method of the person who placed the order. If you received a Tidy Towel as a gift, email us and we'll help you with an exchange.

If it's been more than 7 business days since we told you your refund was issued and you still don't see it, please check with your bank first, then email us at support@shoptidytowel.com.

Damaged, defective, or wrong items

If your order arrives damaged or defective, or we sent the wrong item, email support@shoptidytowel.com within 7 days of delivery. Please include your order number, a short description of the problem, and a photo of the item (and the packaging, if it was damaged in shipping).

We'll send a replacement at no cost to you. If the item is out of stock, or if you'd prefer, we'll give you a full refund of the item, including any shipping you paid. In most cases, you won't need to send the item back. If we do need it back, we'll send you a prepaid return label.

Order changes and cancellations

Need to change or cancel your order? Email us at support@shoptidytowel.com as soon as possible. Orders usually ship within 1 business day, so we can't guarantee changes, but if your order hasn't shipped yet, we'll update it or cancel it for a full refund. Once an order has shipped, it can't be canceled, but you can return it under this policy.

Contact us

Questions about a return? We're happy to help.

Effective date: September 29, 2026